These terms describe the standard business-to-business prep, storage and fulfilment service offered by EasyPrepForYou Ltd. A written quotation, agreed service schedule or signed agreement may specify further details for a particular customer. Please raise any difference before sending stock.
1. Services and instructions
We provide agreed inventory receiving, Amazon FBA preparation, FNSKU labelling, inspections, bundling/kitting, storage, pick and pack, e-commerce fulfilment and returns handling. The customer must provide accurate product, SKU, quantity, ownership, platform, packaging, labelling, destination and handling instructions, and remain responsible for its marketplace accounts and product-law compliance. We may ask for clarification before carrying out unclear or unsafe instructions.
2. Receiving and discrepancies
The customer should identify each inbound shipment and provide an expected contents list. Our receiving record is based on what is reasonably apparent during the agreed receiving process. We will report an obvious shortfall, surplus or visible damage when identified. The customer should promptly review reports and raise any discrepancy with supporting evidence. Receipt is not a full quality, authenticity or compliance inspection unless that service is specifically agreed.
3. Prep, inspection and bundles
Labelling, FNSKU, bagging, bubble wrap, inspections and bundling are performed to the agreed instructions and service level. The customer is responsible for supplying correct identifiers and platform requirements. An inspection covers only the checks expressly agreed; it does not guarantee that a product is defect-free or accepted by a marketplace. Bundle contents and assembly instructions must be supplied in writing.
4. Storage and returns
The first 30 days of storage are currently free; after that the published rate is £15 per CBM per month, subject to the agreed quote and stock measurements. The customer must provide timely instructions for dispatch, returns, damaged goods and stock that cannot be processed. Returns handling is limited to the agreed checks and disposition. We may charge for work or storage required by unclear, incomplete or changed instructions at the agreed or published rate.
5. Restricted goods
The customer must disclose dangerous, illegal, counterfeit, perishable, temperature-controlled or otherwise restricted goods before shipment. We may refuse, isolate or suspend handling where goods present a legal, safety, carrier or platform issue and may require lawful removal at the customer’s cost. Any action will take account of applicable law and the circumstances.
6. Courier and shipping
Unless agreed otherwise in writing, the customer arranges and pays courier and shipping costs. Carrier selection, labels, insurance and claims responsibilities should be recorded in the service schedule. We will reasonably assist with information available to us about an incident, but transit outcomes may depend on the carrier and the agreed shipping arrangement.
7. Timing, charges and payment
Normal turnaround is a target of 24–48 hours, subject to shipment size, condition, complete instructions, special requirements, capacity and events outside our reasonable control; it is not a guaranteed deadline unless expressly agreed. The current minimum service charge is £10 per job. Other work follows the current published or agreed quotation. EasyPrepForYou Ltd is not currently VAT registered and currently does not charge VAT. Invoices are payable under the agreed quotation or invoice terms. We may pause new work for material non-payment after reasonable notice, while preserving stock and following applicable law.
8. Loss, damage and claims
Both parties should promptly notify the other of known loss or damage and preserve available evidence. The customer should provide purchase/value evidence and relevant insurance or carrier-claim information. Responsibility will be assessed against the agreed service, reasonable care, the cause of loss and applicable law. Neither party excludes liability where exclusion is unlawful, including fraud or death/personal injury caused by negligence. Any specific monetary liability cap or insurance schedule must be agreed separately in writing after legal and insurance review; this page does not invent one.
9. Uncollected stock and termination
Either party may end an agreed service in line with its quotation or written agreement and must cooperate on outstanding charges, instructions and return/transfer of stock. If stock remains uncollected, we will seek instructions and provide reasonable notice before any further step. Any sale, disposal or other disposition must follow the agreed written process and applicable law; no immediate-disposal right is claimed here. The detailed notice periods and mechanics require a customer-specific written schedule and legal review.
10. Data and contact
Where we process a merchant’s customer data under its instructions, the parties should agree the applicable Data Processing terms. See Privacy for our own data use. For questions or complaints, use our Contact page. These standard terms are governed by the law of England and Wales unless the parties agree otherwise in writing. Last reviewed 30 September 2026.
